Guest Service Excellence

Guest Service Excellence

Guest Service Excellence

Five-star service begins with employees and service is more important than ever in tough, tight, and competitive markets. Excellent guest service is not an expense, but an investment. Move beyond the standard guest service training and get recognized for implementing and achieving guest service best practices.  This entry-level class is great for those new to guest service roles or for seasoned front-line staffers looking for a refresher on best practices.

Mount Snow Intensive

Date: November 2019
Time: TBA
Location: Brattleboro Classroom
Cost: $85 (Includes four hours of expert instruction with a workbook that is yours to keep as well as entrance to the American Hotel and Lodging Exam for the Certified Guest Service Professional Certification.)

Time, date, and location details will be announced soon.


Lyndon Intensive

Date: December 2019
Time: TBA
Location: NVU-Lyndon Campus
Cost: $85 (Includes four hours of expert instruction with a workbook that is yours to keep as well as entrance to the American Hotel and Lodging Exam for the Certified Guest Service Professional Certification.)

Time, date, and location details will be announced soon.


Who participates?

  • Employees looking to move to the next level through a flexible, cost-effective program
  • Employers looking to increase confidence in their employee's skills
  • Students looking for nationally recognized professional credentials (no credit)

Reserve your spot

Questions?

Ann Nygard, Director of Center for Professional Studies
Ann.Nygard@NorthernVermont.edu
802.626.4867